A Money-Back Guarantee Policy for Mothi Matrimony should be clear, fair, and protect both the customer and the company. Here's a professional version:

Mothi Matrimony – Money-Back Guarantee Policy

Our Commitment:

At Mothi Matrimony, we strive to provide genuine matrimonial profiles and dedicated support to help you find a suitable life partner.

Eligibility for Money-Back Guarantee:

The member must actively use the service throughout the membership period.

The member must respond to the profiles shared by Mothi Matrimony.

The member must cooperate with our Relationship Manager whenever requested.

Money-Back Terms:

If no suitable match is finalized during the membership period despite fulfilling the above conditions, the member may request a refund as per the company's Money-Back Guarantee.

 

Refund requests must be submitted within 30 days after the membership expires.

 

The company will verify the member's activity and eligibility before approving any refund.

 

Refund Exclusions:

Refunds will not be provided if the member stops responding, provides false information, rejects all profiles without valid reasons, or violates company policies.

 

Registration fees, document verification charges, and taxes (if any) are non-refundable.

 

Members who cancel their membership voluntarily are not eligible for a refund.

 

Refund Processing:

Approved refunds will be processed within 30 working days to the member's original payment method or bank account.

 

This policy helps build customer confidence while protecting Mothi Matrimony from misuse. Since your business uses an offline membership model, you can also define whether the guarantee is a 100% refund, partial refund, or service credit, depending on your business strategy.